Refund policy

Return & Refund Policy

At Identity Tee, every product is specially made and customized according to the customer’s personal preferences. Since each T-shirt is uniquely created with the customer’s selected design, custom name, Instagram ID, sizing choice, and final approval, we maintain a strict no-return and no-exchange policy in most cases.

Please read our policy carefully before placing an order.

1. Customized Products

All our T-shirts are custom-made products. Before production begins, customers are shown their personalized design preview and are required to confirm all details including:

  • Name spelling

  • Instagram ID (if added)

  • Design layout

  • T-shirt size

  • Product details

Once the customer confirms these details, the order moves into production. Because the product is created specifically for one individual, we cannot accept returns or exchanges after delivery.

2. No Returns or Exchanges

We do not offer returns, exchanges, or replacements for:

  • Incorrect size selected by the customer

  • Change of mind after ordering

  • Personal preference issues

  • Minor color variations caused by screen display differences

  • Design preferences after final approval

  • Incorrect information submitted by the customer

  • Delayed delivery caused by courier partners

This policy exists because customized products cannot be resold or reused.

3. Size Responsibility

Customers are fully responsible for selecting the correct T-shirt size before placing the order. We provide size guidance and confirm order details before production to avoid sizing issues.

Once the customer confirms the size, no return or exchange will be possible due to fitting or sizing concerns.

4. Product Quality Assurance

We take pride in delivering premium-quality products to our customers.

Our T-shirts are made using:

  • High-quality 220 GSM fabric

  • Premium printing methods

  • Careful production and quality checks

Every order is inspected before dispatch to ensure that the customer receives a properly finished product. Because of our strict quality standards, quality-related complaints are extremely rare.

5. Refund Eligibility

Refunds or replacements are only applicable in the following situation:

Eligible Case:

  • The product does not reach the customer due to confirmed loss in transit or courier failure.

In such cases, customers must contact us with their order details, and after verification, we will either:

  • resend the product, or

  • provide a refund if applicable.

6. Non-Eligible Refund Cases

Refunds will NOT be provided for:

  • Wrong size chosen by customer

  • Customer dissatisfaction after approval

  • Incorrect customization details submitted

  • Delivery refusal by customer

  • Minor print placement variations

  • Normal wear and tear

  • Delays caused by shipping companies

7. Order Confirmation Policy

By placing an order with us, the customer acknowledges that:

  • they have reviewed and confirmed all customization details,

  • they understand the product is custom-made,

  • and they agree to this Return & Refund Policy completely.

8. Contact Us

If you face any issue regarding your order delivery, you may contact our support team with:

  • Your order number

  • Full name

  • Issue details

  • Relevant photos (if required)

We will do our best to assist you.