Shipping policy

Shipping Policy

Thank you for shopping with Identity Tee. We are committed to delivering your customized products safely and as quickly as possible. Please read our shipping policy carefully before placing an order.

1. Shipping Coverage

Currently, we only ship within India.

At this time, international shipping is not available.

2. Shipping Partner

All orders are shipped through India Post, the official government postal service of India, to ensure reliable and secure delivery across the country.

Delivery availability may vary depending on the customer’s location and serviceability of the area.

3. Order Processing Time

Since all our T-shirts are customized and made specifically for each customer, every order goes through:

  • customization,

  • design confirmation,

  • printing,

  • quality checking,

  • and packaging before dispatch.

Orders are usually processed and dispatched within 1–2 working days after confirmation.

4. Estimated Delivery Time

Our standard delivery timeline is:

  • 2–4 working days for most locations across India.

However, in certain situations, delivery may take:

  • 6–7 working days due to:

    • remote locations,

    • courier delays,

    • public holidays,

    • weather conditions,

    • high order volume,

    • or operational issues beyond our control.

We request customers to remain patient during such rare situations.

5. Prepaid Orders Only

All orders placed on our website are strictly prepaid.

We currently do not offer:

  • Cash on Delivery (COD)

  • Pay on Delivery options

Orders are processed only after successful payment confirmation.

6. Order Tracking

Once your order is dispatched, tracking details may be shared with you through the contact information provided during checkout.

Customers are responsible for providing correct:

  • phone number,

  • shipping address,

  • and email information.

Incorrect details may result in delayed or failed deliveries.

7. Delivery Delays

While we aim to deliver orders within the estimated timeline, delays may occasionally occur due to:

  • courier operational issues,

  • government restrictions,

  • natural conditions,

  • strikes,

  • public holidays,

  • or other unforeseen circumstances.

Identity Tee shall not be held responsible for delays caused by third-party courier services after dispatch.

8. Failed Delivery Attempts

If a delivery fails because:

  • the customer is unavailable,

  • the address is incorrect,

  • the customer refuses delivery,

  • or the customer does not respond to courier communication,

the order may be returned to us by the courier service.

In such cases:

  • reshipping charges may apply,

  • and refunds will not be provided.

9. Damaged or Lost Packages

If your package is lost in transit or arrives severely damaged, please contact us immediately with:

  • your order number,

  • photos (if applicable),

  • and issue details.

We will investigate the issue with the courier partner and provide appropriate support wherever possible.

10. Contact Information

For any shipping-related questions or support, customers may contact us through our official support channels provided on our website.

By placing an order with Identity Tee, the customer agrees to this Shipping Policy and understands the estimated delivery timelines mentioned above.